Sustainability

Stakeholder Engagement

Authentic engagement is an essential part of our values and how we do business. It is integrated across our operations, including project-specific engagement and relationship building. We seek partners who share our values and standards of conduct, while at the same time respect and encourage a diversity of perspectives.

When we engage with groups, our first steps are to understand who the group is and how they would like to engage with us. As a result, we engage in a variety of ways depending on what makes sense. The key is to tailor our approach to the needs of our stakeholders and respect their unique circumstances. Throughout our report, you will find different examples of how stakeholder engagement is embedded in each of our material topics. The table below shows some examples of how engagement can look very different depending on what tools are most effective and efficient.

Another example of engagement occurred in 2020 when we assessed our Sustainability material topics. By conducting interviews and constructive conversations with a variety of internal and external stakeholders, we were able to refresh our sustainability reporting priorities to ensure stakeholder needs were being met.�

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�	Select Examples of How We Engage
Community Residents & Landowners	Open houses Landowner and community meetings/emails ATCO EPIC (Employees Participating in Communities) Community investment partnerships and programs
Customers & Potential Customers	Face-to-face meetings Website, social media Customer satisfaction surveys Customer service centres Apps (e.g. ICWHATUC) Online outage maps and notifications
Indigenous Communities	Face-to-face meetings Project consultation Relationship agreements, MOUs, JVs, and other partnerships Employment and training opportunities Community investment opportunities Community and cultural event participation and attendance
Governments & Regulators	Meetings with all levels of government, in all regions we operate Regulatory compliance Active involvement in multi-stakeholder discussions
Special Interest Groups	Industry memberships and associations (e.g. CGA etc.) Conferences and events Committees
Investors & Potential Investors	Annual General Meetings Quarterly and annual regulatory filings Analyst meetings Investor conferences Investor days
Employees & Potential Employees	Townhalls and leadership communications Employee engagement surveys (e.g. Pulse Surveys) Career development and performance reviews Employee groups, such as diversity equity and inclusion committees Employee intranet OneATCO Conference

Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll free in Alberta).